I recently visited the fabulous city of Las Vegas for a birthday adventure and was hard pressed as far as where to stay for the weekend. Several friends were excited about staying in a hotel on the Strip that way they had easier access to the entertainment; however, I was looking for something more removed and away from all of the 24-hour hustle and bustle. That’s when I found the Grandview at Las Vegas Resort. As a popular destination for many timeshare owners, the Grandview offers condo style living amenities about 5 miles away from the busy downtown Las Vegas Strip. I booked a room at the resort prior to traveling to the area because of its location away from the Strip, but I was soon blown away by the offerings of the resort. Upon arriving at the resort, I realized that it was much larger than I expected with 8 high rise buildings to accommodate guests. Once I went through the very painless check-in process, I entered into one of the most extravagant hotel rooms I have ever seen, and although I am fairly young I have seen both good and bad hotel rooms. The amenities of the room were far beyond my expectations from the granite counter topped and fully equipped kitchen to the large living area all the way to the “extremely comfortable bed” and large bathroom (Joyce, 1). Although these amenities blew my mind, the customer service at the resort is what really set it apart in my mind and made it a very successful destination that could effectively handle a high volume of visitors. I mentioned earlier the ease of the check in process and despite checking in on a Friday evening at a very busy resort there were several guest service people assisting me throughout the check in process in order to ensure that I got in and out of the registration area and up to my room as quickly as possible. During the time spent at the resort, I was never once pressured into listening to sales pitches for timeshares or purchasing something that I did not want to buy although some guests have experienced that at this resort. Although you will always have disgruntled guests at any resort, the overall perception that I got from other guests was that they were highly satisfied with every part of their experience. The best customer service that I experienced from the Grandview was after my stay at the resort. On the drive home, we realized that we had left four of my girlfriend’s dresses and a valuable string of pearls behind and rather than having to return to the hotel to get them, they shipped the dresses and pearls safely to our house in Arizona. The Grandview also has sent a thank you note and a post stay survey to me along with other promotional offers to try and gain a return visit. Although I have no plans to go to Las Vegas any time soon, I would definitely stay at the Grandview at Las Vegas Resort again.
Joyce, Christa. Grandview Resort Las Vegas. Retrieved on October 25, 2009, from
http://www.reviewstream.com/reviews/?p=12157.
Subscribe to:
Post Comments (Atom)
Wow, that sounds amazing. I almost felt as if I were at the resort while I was reading that. It is so refreshing to go on vacation and have customer service above and beyond your expectations. I think it is so cool that they shipped the dresses and pearls to your house in AZ. Not only does that show that they care about you as a customer, but they know things like that will likely bring you back in the future. More hotels/resorts should learn from them.
ReplyDelete